ITIL-4-Transition Practice Test Online | ITIL-4-Transition Latest Exam Book

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ITIL 4 Managing Professional Transition Sample Questions (Q26-Q31):

NEW QUESTION # 26
A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?

A. The software development manager
B. The IT change manager
C. The sponsor in the service consumer organization
D. The other members of the software development team

Answer: D

NEW QUESTION # 27
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct

A. 1 and 2
B. 3 and 4
C. 2 and 3
D. 1 and 4

Answer: B

NEW QUESTION # 28
The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?

A. Implementing CI/CD toots to deploy software quickly
B. Comparing the cost of delay' between work items to ensure that financially valuable work is prioritized
C. Running safe to fail experiments that provide learning opportunities
D. Adopting Kanban boards to visualise the flow of work across software development teams

Answer: C

NEW QUESTION # 29
Which statement is CORRECT when considering a transformation to high velocity IT?

A. All organizations benefit from high velocity
B. High-velocity IT should be applied throughout the organization
C. Customer-facing systems should be excluded from the change
D. High performance is usually part of the change

Answer: D

NEW QUESTION # 30
An organization is reviewing the support of its IT services.
Which is an example of an 'outside in' approach?

A. Contacting the organization's ITSM software tool provider to learn about software updates which might improve the support of the services
B. Understanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services
C. Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services
D. Asking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements

Answer: C

NEW QUESTION # 31
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